fadewa

Privacy Policy – fadewa

Privacy Policy

Effective Date: 1 June 2025  |  Last Updated: 1 June 2025

This Privacy Policy describes how fadewa (registered legal name: fadewa), the owner and operator of fadewa.info ("the Website", "we", "us", or "our"), collects, uses, stores, and protects personal information submitted by visitors and users of our Website. We are committed to safeguarding your privacy and handling your personal information in a lawful, transparent, and responsible manner.

This Policy is governed by and complies with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa, which came into full effect on 1 July 2021, as administered by the Information Regulator of South Africa. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction and Who We Are

fadewa is the Responsible Party as defined under POPIA — meaning we determine the purpose and means of processing your personal information. Our details are as follows:

  • Company Name: fadewa
  • Legal Name: fadewa
  • Website: fadewa.info
  • Country of Operation: South Africa
  • Email: [email protected]
  • Phone: +27 71 166 3921
  • Address: ZA

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which we handle your personal information, please contact us using the details provided above or in Section 14 of this Policy.

2. Personal Information We Collect

We only collect personal information that is necessary, adequate, and relevant to the purposes described in this Policy. We do not collect personal information beyond what is reasonably required for legitimate business purposes.

2.1 Information You Provide Directly

When you complete and submit a contact form on our Website, we collect the following categories of personal information:

  • Full Name: To identify you and personalise our response.
  • Email Address: To correspond with you and send a reply to your enquiry.
  • Phone Number: So that we may contact you telephonically if required.
  • Message Content: The content of your enquiry, request, or communication submitted through the form.

You are not required to submit a contact form in order to browse the Website. The submission of personal information via the contact form is entirely voluntary. However, if you choose not to provide the required details, we may be unable to respond to or action your enquiry.

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our server or third-party tools, including:

  • IP Address: Collected for security and diagnostic purposes.
  • Browser Type and Version: To help us understand compatibility and optimise the Website.
  • Operating System: Collected for technical diagnostics.
  • Pages Visited and Time Spent: Collected through analytics tools to improve our content and services.
  • Referring URL: The website or search engine that directed you to our Website.
  • Date and Time of Visit: Logged for security and auditing purposes.

Where this automatically collected information constitutes personal information under POPIA, it is processed in accordance with the principles outlined in this Policy.

2.3 Special Categories of Information

We do not intentionally collect or process any special personal information (as defined in Section 26 of POPIA), such as information relating to race, ethnicity, political views, religious beliefs, health or medical history, sexual orientation, biometric data, or criminal records. Please do not submit such information through our contact form or any other means of communication with us.

3. How We Process Contact Form Submissions

When you complete and submit our contact form, the following processing activities occur:

  1. Your form submission is transmitted securely over an encrypted connection (HTTPS) to our web server hosted at fadewa.info.
  2. The submission data (name, email address, phone number, and message) is processed by our server-side application and delivered to our designated business email address.
  3. Your enquiry is reviewed by an authorised member of our team, who will respond to you using the contact details you provided.
  4. A record of the submission may be retained in our email systems and/or internal records for the purposes of correspondence management, business administration, and legal compliance.

We process your contact form submission on the lawful basis of legitimate interest (Section 11(1)(f) of POPIA) — specifically, to respond to your enquiry and manage our business communications effectively — as well as with your consent implied by the voluntary submission of the form.

4. Purposes for Which We Use Your Personal Information

We use the personal information we collect for the following specific, explicitly defined, and lawful purposes:

  • To respond to and action enquiries, questions, or requests submitted through our contact form;
  • To communicate with you regarding matters you have raised with us;
  • To maintain accurate business records and correspondence logs;
  • To monitor and improve the functionality, performance, and user experience of our Website;
  • To detect, investigate, and prevent fraudulent or unauthorised activity on our Website;
  • To comply with applicable legal, regulatory, and administrative obligations under South African law;
  • To analyse aggregated, anonymised website usage data for statistical and performance improvement purposes.

We will not use your personal information for any purpose that is incompatible with the purposes described above without first notifying you and, where required, obtaining your consent.

5. Cookies and Tracking Technologies

Our Website uses cookies — small text files that are stored on your device when you visit a website. Cookies help us ensure the proper functioning of the Website and, where applicable, gather information to improve your experience.

5.1 Types of Cookies We Use

  • Strictly Necessary / Functional Cookies: These cookies are essential for the Website to operate correctly. They enable core functionality such as page navigation and secure connections. You cannot opt out of these cookies without impairing the functionality of the Website.
  • Analytics Cookies (Optional): We may use optional analytics cookies to understand how visitors interact with our Website — for example, which pages are most frequently visited and how long visitors remain on particular pages. This data is used in aggregated, anonymised form to improve our Website. You may opt out of analytics cookies by adjusting your browser settings or using an opt-out mechanism where provided.

5.2 Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to:

  • View the cookies currently stored on your device;
  • Delete all or specific cookies;
  • Block cookies from specific websites or all websites;
  • Set your browser to notify you when a website attempts to set a cookie.

Please note that disabling certain cookies may affect the functionality and your experience of our Website. For more information on managing cookies, visit www.allaboutcookies.org.

6. Third-Party Services and Integrations

Our Website makes use of certain third-party services that may process technical data about your visit. These services are necessary to deliver the Website to you effectively. We have set out the relevant third-party services below:

6.1 Google Fonts

We use Google Fonts, a web font service provided by Google LLC (based in the United States). When you load a page on our Website, your browser may connect to Google's servers to retrieve font files. This connection may result in Google receiving your IP address and browser information. Google's use of this data is governed by the Google Privacy Policy. We use Google Fonts on the basis of our legitimate interest in presenting a professional and readable website.

6.2 Tailwind CSS CDN

Our Website may load the Tailwind CSS framework from a Content Delivery Network (CDN). When your browser fetches these stylesheet files, a connection is made to the CDN provider's servers. This may involve the transmission of your IP address and technical browser information. This connection is necessary for the correct visual display of our Website.

6.3 Web Hosting Provider

Our Website is hosted by a third-party web hosting provider. Your visit to our Website necessarily involves their servers processing certain technical information, including your IP address. Our hosting provider is obligated to process your data in accordance with applicable data protection laws.

6.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We do not share your personal information with third parties except as described in this Privacy Policy or as required by law.

7. International Transfer of Personal Information

Some of the third-party services we use (such as Google Fonts) are operated by companies based outside of South Africa, which may involve the transfer of your personal information to countries outside of the Republic of South Africa.

In terms of Section 72 of POPIA, personal information may only be transferred to a third party in a foreign country if:

  • The recipient country has laws that provide an adequate level of protection substantially similar to POPIA;
  • The data subject consents to the transfer;
  • The transfer is necessary for the performance of a contract to which the data subject is a party; or
  • The transfer is for the benefit of the data subject and it is not reasonably practicable to obtain consent, but if it were, the data subject would likely consent.

Where we transfer your data internationally, we take appropriate steps to ensure that adequate safeguards are in place and that the receiving party processes your information in a manner consistent with POPIA and this Privacy Policy.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy, and in compliance with our legal obligations under South African law.

Specifically:

  • Contact Form Submissions: Records of contact form submissions, including your name, email address, phone number, and message, are retained for a period of three (3) years from the date of submission, unless a longer retention period is required by applicable law or a shorter period is requested by you.
  • Email Correspondence: Email correspondence arising from your contact form submission is retained for a period of three (3) years, in line with our general correspondence retention policy.
  • Server Logs and Technical Data: Automatically collected technical data such as IP addresses and server access logs are retained for a period of twelve (12) months for security and diagnostic purposes.
  • Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it does not constitute personal information.

At the end of the applicable retention period, personal information will be securely deleted or anonymised in a manner that prevents reconstruction or identification.

9. Data Security Measures

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure, in accordance with Section 19 of POPIA.

Our security measures include, but are not limited to:

  • HTTPS Encryption: All data transmitted between your browser and our Website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
  • Access Controls: Access to personal information is restricted to authorised personnel only, on a need-to-know basis.
  • Secure Email: We use secure email systems to receive and manage contact form submissions.
  • Regular Security Reviews: We periodically review our security practices and update them as necessary to address emerging threats.
  • Third-Party Agreements: Where we engage third-party Operators who process personal information on our behalf, we ensure appropriate agreements and safeguards are in place.

Whilst we implement all reasonable measures to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify the Information Regulator and, where required, affected data subjects, in accordance with Section 22 of POPIA.

10. Your Rights as a Data Subject

Under the Protection of Personal Information Act (POPIA), you have the following rights with respect to your personal information that we hold:

  1. Right to Access (Section 23 of POPIA): You have the right to request confirmation of whether we hold personal information about you and to request access to that information. You may submit a request under the Promotion of Access to Information Act (PAIA) where applicable.
  2. Right to Correction and Deletion (Section 24 of POPIA): You have the right to request that we correct, update, or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.
  3. Right to Object to Processing (Section 11(3) of POPIA): You have the right to object, on reasonable grounds, to the processing of your personal information. We will consider your objection and, where your grounds are valid, cease processing unless we have compelling legitimate grounds that override your interests.
  4. Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
  5. Right to Data Portability: Where technically feasible and applicable, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
  6. Right to Lodge a Complaint: If you believe that we have not complied with your rights or applicable data protection law, you have the right to lodge a complaint with the Information Regulator of South Africa:

    7. Information Regulator (South Africa)

    JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

    Email: [email protected]

    Website: www.justice.gov.za/inforeg

    To exercise any of your rights, please contact us using the details in Section 14 of this Policy. We will respond to all legitimate requests within a reasonable timeframe, and in any event within 30 days of receipt of your request, unless an extension is required and communicated to you.

    11. Children's Privacy

    Our Website is not directed at, intended for, or designed to attract children under the age of 18 years. We do not knowingly collect or process personal information from minors.

    In terms of Section 34 of POPIA, the processing of personal information of children is prohibited without the consent of a competent person (being a parent or legal guardian). If you are a parent or guardian and you believe that your child has submitted personal information to us without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our records.

    12. Lawful Basis for Processing

    Under POPIA, we are required to have a lawful basis for processing your personal information. Depending on the specific activity, we rely on one or more of the following lawful grounds as set out in Section 11 of POPIA:

    • Consent: Where you have voluntarily provided your personal information through our contact form, your submission constitutes consent to the processing of that information for the purposes described in this Policy.
    • Legitimate Interest: We process certain personal information to pursue our legitimate business interests, such as responding to enquiries, maintaining business records, and improving our Website — provided these interests are not overridden by your rights and interests.
    • Legal Obligation: We may process your personal information where we are required to do so in order to comply with a legal obligation imposed on us by South African law.
    • Contractual Necessity: Where our processing of your personal information is necessary to enter into or perform a contract with you.

    13. Changes to This Privacy Policy

    We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. Any material changes to this Policy will be notified to you through one or more of the following methods:

    • By posting a prominently displayed notice on our Website at fadewa.info;
    • By updating the "Last Updated" date at the top of this Policy;
    • By sending an email notification to data subjects where we hold your email address and the changes are material and likely to affect your rights.

    We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Website following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

    If we make changes that significantly alter how we use your personal information, we will provide a more prominent notice and, where required by POPIA, seek your renewed consent.

    14. Contact Us and Privacy Enquiries

    If you have any questions, concerns, or requests relating to this Privacy Policy, the manner in which we process your personal information, or if you wish to exercise any of your rights as a data subject, please contact our designated privacy contact using the following details:

    fadewa — Privacy Enquiries

    • Legal Name: fadewa
    • Website: fadewa.info
    • Email: [email protected]
    • Phone: +27 71 166 3921
    • Postal Address: ZA

    We are committed to resolving any privacy concerns promptly and fairly. Upon receipt of your query or request, we will acknowledge receipt and aim to provide a substantive response within 30 (thirty) days. In complex cases, we may require additional time and will communicate any anticipated delay to you.

    Should you remain dissatisfied with our response, you retain the right to escalate your complaint to the Information Regulator of South Africa as described in Section 10 of this Policy.

    15. Governing Law and Jurisdiction

    This Privacy Policy is governed by the laws of the Republic of South Africa, including but not limited to:

    • The Protection of Personal Information Act, 4 of 2013 (POPIA)
    • The Promotion of Access to Information Act, 2 of 2000 (PAIA)
    • The Electronic Communications and Transactions Act, 25 of 2002 (ECTA)
    • The Consumer Protection Act, 68 of 2008 (CPA) — where applicable

    Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

    This Privacy Policy was prepared for fadewa (fadewa) and is effective as of 1 June 2025. It applies to all personal information collected via fadewa.info and its associated contact and communication channels.